db9999 Privacy Policy

db9999 is the data controller responsible for the personal data collected through the Platform at https://db9999.bio. As data controller, db9999 determines the purposes and means by which your personal data is processed. Any questions or requests relating to this Policy or to your personal data should be directed to our support team at [email protected] or via the on-site live chat facility.

db9999 collects personal data through the following means:

• Direct collection: Data you provide when registering an account, completing identity verification, making a deposit or withdrawal, contacting customer support, or participating in promotions.
• Automated collection: Technical and usage data collected automatically when you access the Platform, including IP address, session identifiers, device fingerprinting data, and browser cookies.
• Third-party sources: Identity and fraud screening data from third-party verification providers; payment confirmation data from bKash, Nagad, Rocket, Upay, Visa, Mastercard, and other payment processors; game session data from our licensed game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi.

We use the personal data we collect for the following purposes:

• Creating and managing your db9999 account and verifying your identity in accordance with our 21+ age policy and Know Your Customer (KYC) obligations.
• Processing deposits and withdrawals via your chosen payment method and maintaining accurate financial records.
• Detecting, investigating, and preventing fraudulent activity, money laundering, and other illegal or prohibited conduct on the Platform.
• Monitoring your gameplay and account activity to identify signs of problem gambling and to offer responsible gaming interventions where appropriate.
• Communicating with you about your account, including transaction confirmations, security alerts, and responses to support enquiries.
• Sending promotional communications where you have opted in to receive them. You may opt out at any time by contacting support.
• Improving the Platform's features, performance, and user experience through analysis of aggregated, anonymised usage data.
• Complying with applicable legal and regulatory obligations.

db9999 processes your personal data on the following legal bases:

• Contractual necessity: Processing required to perform our contract with you, including account management, payment processing, and delivery of gaming services.
• Legal obligation: Processing required for compliance with anti-money-laundering (AML) rules, age verification requirements, and other applicable laws.
• Legitimate interests: Processing necessary for fraud prevention, platform security, and improving our services, where those interests are not overridden by your privacy rights.
• Consent: Where we rely on consent (for example, for optional marketing communications), you may withdraw your consent at any time without affecting the lawfulness of prior processing.

db9999 does not sell, rent, or trade your personal data. We share data only with the following categories of recipients, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard, and other payment providers, solely to facilitate your deposits and withdrawals.
• Identity verification providers: Third-party KYC and AML screening services used to verify your identity and screen against sanctions lists and fraud databases.
• Game providers: Licensed game studios (Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and others) receive the minimum data necessary to deliver their game content and to maintain the integrity of your game sessions.
• IT and security service providers: Cloud hosting, cybersecurity, and fraud-detection technology providers who process data on our behalf under strict data processing agreements.
• Law enforcement and regulatory bodies: Where we are required by law, court order, or regulatory direction to disclose personal data.

All third-party service providers who process personal data on behalf of db9999 are bound by contractual confidentiality and data security obligations consistent with this Policy.

db9999 retains your personal data for as long as your account is active and for a further period as required by our legal and regulatory obligations. Specific retention periods are as follows:

• Account and identity data: Retained for a minimum of five (5) years following account closure to comply with anti-money-laundering record-keeping obligations.
• Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction.
• Customer support communications: Retained for three (3) years from the date of each interaction.
• Technical and usage data: Retained for up to two (2) years in identifiable form; thereafter anonymised and retained indefinitely for aggregate analytics purposes.

Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with you.

db9999 uses cookies and similar tracking technologies to support the operation of the Platform. We use the following categories of cookies:

• Essential cookies: Strictly necessary for core platform functions including maintaining your login session, remembering your language and currency preferences, and preserving your shopping basket or bonus selections. These cannot be disabled without impairing Platform functionality.
• Security cookies: Used to detect and prevent fraudulent activity, bot traffic, and unauthorised access attempts. These are essential for Platform security.
• Analytical cookies: Used to understand how members interact with the Platform — which pages they visit, how long they stay, and which features they use most. This data is collected in aggregate and used to improve the Platform. You may decline analytical cookies via your browser settings.

You can control cookie behaviour through your browser's settings. Disabling essential or security cookies may prevent you from accessing certain features of the Platform, including logging into your account.

db9999 implements a multi-layered security framework to protect your personal data against unauthorised access, loss, alteration, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Encrypted storage of all sensitive personal data and financial records at rest.
• Multi-factor authentication options available on all member accounts.
• Regular penetration testing and vulnerability assessments conducted by independent security specialists.
• Strict access controls ensuring that only authorised db9999 personnel with a legitimate operational need can access personal data.
• Continuous security monitoring and automated anomaly detection on our infrastructure.

While db9999 takes all reasonable measures to protect your data, no system is completely immune to risk. You remain responsible for keeping your own login credentials secure. Please refer to Section 3 of the Terms & Conditions for your account security obligations.

As a db9999 member, you hold the following rights in respect of your personal data:

• Right of access: You may request a copy of the personal data we hold about you at any time. We will provide this within 14 calendar days of receiving your verified request.
• Right to rectification: If any personal data we hold is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may ask us to restrict processing of your data while a dispute about its accuracy or our lawful basis for processing it is being resolved.
• Right to object: You may object to processing of your personal data where we rely on legitimate interests as our legal basis, and where your particular circumstances warrant such an objection.
• Right to withdraw consent: Where processing is based on your consent, you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, please contact our support team via on-site live chat or at [email protected]. We may need to verify your identity before processing your request. All requests will be handled within 14 calendar days or such extended period as permitted by applicable law, with prior notice to you.

The db9999 Platform is strictly for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a member account is held by a person under 21, we will immediately suspend that account, delete the associated personal data to the extent permitted by our legal obligations, and forfeit any funds held in the account pending investigation.

If you believe that a person under 21 has registered an account on db9999, please contact us immediately at [email protected] so that we can take prompt action.

db9999 may transfer your personal data to servers or service providers located outside Bangladesh in the course of delivering its services, including for cloud hosting, fraud screening, and game provision. Where such transfers occur, we ensure that appropriate safeguards are in place — including contractual protections — to maintain a level of data protection consistent with this Policy.

By using the Platform, you acknowledge and consent to such international transfers of your data where necessary for the provision of our services.

db9999 may update this Privacy Policy periodically to reflect changes in our data practices, legal obligations, or the services we offer. Material changes will be communicated to active members via a notification on the Platform or by email to the address registered on your account, at least seven (7) days before the revised Policy takes effect where reasonably practicable.

The "Last Updated" date at the top of this page indicates when the Policy was most recently revised. Continued use of the Platform following the effective date of any change constitutes your acceptance of the updated Policy. If you do not agree with the revised Policy, please discontinue use of the Platform and contact us to close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or the way db9999 handles your personal data, please contact our support team in the first instance:

• Live Chat: Available directly on the Platform via the on-site chat widget.
• Email: [email protected] (plain text — not a clickable link).

We aim to acknowledge all privacy-related enquiries within 48 hours and to resolve complaints within 14 calendar days. If you remain dissatisfied with our response, you retain the right to escalate your complaint to the relevant data protection authority in your jurisdiction.